Customer interaction with DHL

Yes, it's a new DHL and it's a new web site, but this doesn't mean you have to do anything new at all. With DHL, you can continue to do what you always have. That means - sit back, relax and leave it to the professionals to take care of all your regular business needs. The only change you can be assured of is that we will serve you even better than before!

New DHL - new beginnings, new strength

In 2003, Deutsche Post World Net, owners of DHL, placed all worldwide express and logistics under one brand. This saw Danzas and Deutsche Post Euro Express join forces with DHL, with the result that DHL is now providing total express logistics and freight solutions under the DHL brand.

New DHL - new web site

The new DHL web site is divided into seven top menu options:

PRODUCTS/SERVICES (1)
This section brings together services of all the former companies under new categories:

• Express Services offers fast and reliable door-to-door solutions with a wide choice of delivery times and modes of transport. Our SameDay, TimeDefinite and DayDefinite services are backed by the largest international air and ground network in more than 220 countries.
• Road and Rail Freight offers international and national transport solutions for overland European transportation. We offer regular services for groupage and a full range of transport services for part- and full-load shipments by road, rail and a combination of the two.
• Air and Ocean Freight offers customised worldwide logistics solutions for air and sea freight - regardless of size, weight or dimensions. Whether you need to forward door-to-door, airport-to-airport or port-to-port freight, we have the right solution for your business.
• Industry Solutions presents the customised logistics solutions we offer for specific industries.
• Logistics Solutions presents a complete overview of our logistics solutions for the entire supply chain - from manufacturer/supplier to retailer to consumer. Our services range from consulting and design to management and execution.
• eSolutions presents the range of on-line, desktop, mobile and eSupply Chain tools that we have created to help ease the way through each step of the distribution process. DHL eSolutions streamline your shipping process, reduce administrative costs and simplify your life.

eSHIPPING (2) and TOOLS (3)
These areas of our web site provide interactive on-line solutions to make shipping with DHL as easy as possible. Open an account, book a pick-up, prepare shipping documents, track shipments, access trade and customs information - the choice is yours!

INFORMATION (4)
This area provides useful shipping advice, country details, legal information, frequently asked questions, a knowledge bank of specialist information on best industry practices and access to e-business support, as well as a large store of downloadable DHL publications and leaflets.

PRESS (5)
Our Press Room provides you with all the latest DHL press releases, relevant press contacts and immediate access to company images.

CAREERS (6)
This area explains about the job opportunities at DHL, career development and the responsibilities of DHL as an employer.

ABOUT DHL (7)
This area houses all the DHL corporate information on company structure and history as well as seful facts and figures and our role as a good Corporate Citizenship.

New DHL - relax, it's business as usual!

Existing customers

If you are an existing customer of DHL, Danzas or Euro Express, there are no changes whatsoever to the way in which you interact with us.

Relax and continue to use us in the way you always have done.This means that you continue to use the:

• Same account number
• Same customer service number
• Same regular contacts
• Same tracking methods
• Same booking procedures

Some things will change but rest assured, they will change for the better. The individual strengths of the three companies that form the new DHL combine to make a formidable presence in the logistics and transportation industry.

This means that you will benefit from:

• Better choice of products and services
• Better customer service
• Better ease of use
• Better reliability

We will be contacting you personally with more information in the very near future.

New customers

If you are a new customer to DHL, simply read on and enjoy the web site! If you need to contact us, please use the various methods detailed below.

New DHL - tracking your shipments

Whether you are originally a DHL, Danzas or Euro Express customer, you can continue to track and trace shipments in the same way that you always have done by using the link below.

Track a shipment now

Who do I contact if I need more information?

If you need more information, please use our special contact form. Please ensure that you specify under 'Your Location' either the country you are mailing from or the country that holds your account. This will ensure a speedy and efficient response to your comments from the right person in the right place.